About Us
What is 2-1-1?
2-1-1 is an easy-to-remember three-digit phone number that can connect callers with community, health, and social services programs. This number was set aside by the federal government, like 311, 411, 911 or more recently 988.
Our 2-1-1 Ashtabula County covers the local version of this program and is a part of Ashtabula County Community Action Agency. We have been a part of Ashtabula County for 20 years and counting!
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We do more than just answer the phones! We update our 2-1-1 database constantly to make sure we have the most accurate information possible. We attend many different events and meetings through out the county to make sure we know what going on. We share information about local resources with the community through our calendar, Facebook page, and our weekly newsletter.
How does it work?
There are many different ways to access our 2-1-1 services.
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You can dial 2-1-1 into any phone in the county to get connected to a live operator at any time.
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You can search our database online any time.
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You can text your zip code to 898-211 to receive a response Monday-Friday during business hours.
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You can email us at 211@accaa.org or fill out the email form at the bottom of this page. You will receive a response Monday-Friday during normal business hours.
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Once you contact us a live operator will respond. The operator (called a Community Resource Specialist) may ask you your age, zip code, and whether you have minor children living in your house. These questions help us provide you with the best referrals possible, but you can choose not to answer those questions.
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The operator will then try to provide you with programs that match your needs. They can give you phone numbers, addresses, tell you how to apply for the program, and much more.
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Finally the operator may offer to give you a follow-up call. If you accept they will call you back in a few days to make sure you were able to get the help you were looking for.
Are you accredited?
2-1-1 Ashtabula County is accredited through the Alliance of Information and Referral Systems. Reaccreditation is required every five years an involves checking every aspect of our service to make sure we meet the AIRS delivery standards.
